Privacy Policy

1. Policy Overview

Please read this Privacy Policy carefully so that you can better understand how Your personal data is used and shared.

2. This Privacy Policy applies to:

  • End-users ("END USERS") of Our Customers' websites ("CUSTOMER WEBSITE(S)") of Our Customers ("OUR CUSTOMERS") which make use of monoid.AI Services as defined in this Policy, in respect of which, the End Users section of this policy applies; and
  • Visitors ("VISITORS") of monoid.ai ("OUR SITE"), in respect of which, the Visitors section of this policy applies.

3. The following sections describe who we are, what we do and what terms apply for whom

For the purposes of this Privacy Policy, End Users and Visitors may hereinafter sometimes be collectively referred to as "YOU" whilst the Customer Websites and Our Site may sometimes be collectively referred to as a "monoid.AI ENABLED SITE".

Please do not hesitate to contact us with any questions or issues you may have - we are happy to answer! You can reach out to Us by emailing us at hello@monoid.ai.

This Privacy Policy forms an integral part of our Service Agreement and describes Our privacy practices.

4. What does monoid.AI collect

We may collect and process information which is automatically and passively collected, whilst You navigate through and interact with the content on a monoid.AI Enabled Site, together with information on Your device or computer (such as cookies).

The sole purpose of passively collecting Your information is to enable the monoid.AI platforms to improve Your experience when using a monoid.AI Enabled Site.

4.1. Through the monoid.AI code embedded on a monoid.AI Enabled Site, the information collected and processed includes

Device-specific data

We collect information about the computers, phones and other devices where You access monoid.AI Enabled Sites. We may associate the information we collect from your different devices, which helps us to provide consistent services across your devices. The following information may be collected related to Your device and browser:

  • Attributes such as the operating system, hardware version, screen size, screen resolution and device identifiers;
  • Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address;
  • Device locations, including specific geographic locations, such as through GPS, Bluetooth or WiFi signals;
  • Preferred language used to display the monoid.AI Enabled Site.

4.2. Information collected from websites and apps

  • We collect information about the monoid.AI Enabled Sites that you visit, your use of those websites and apps, and information the developers or publishers of the app or website provides to you or us.

User information

We collect email address you share with us to be able to deliver electronically invoices and custom offers. We use your email address to provide you with customer services, send you service or support messages, updates, and other notifications. We also use your email address to facilitate your referral invitations, detect and prevent fraud, abuse and other harmful activity.

Other information

You may choose to provide us when you fill a form, respond to surveys, participate in promotions or use other features of monoid.AI.

Log data

We automatically collect log information when you use monoid.AI Enabled Site. This information includes:

  • Details how you've used monoid.AI Enabled Site, IP address, access times, hardware and software information, device information, device event information (eg. crashes, browser type), pages you've viewed or engaged with;
  • Referring URL and domain;
  • Pages visited;
  • Geographic location (country only);
  • Preferred language used to display the webpage;
  • Date and time when website pages were accessed.

5. Cookies

monoid.AI Enabled Sites use cookies to collect non-personal information including standard internet log information and details of Your behavioral patterns upon visiting a monoid.AI Enabled Site. This is done to enable the monoid.AI platform to deliver You with a better experience, identify preferences, diagnose technical problems, tailoring content and ads, analyze trends and generally improve eCommerce results.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the monoid.AI Enabled Site.

Most browsers allow You to choose whether to accept cookies or not. If You do not wish to have cookies placed on Your computer, please set Your browser preferences to reject all cookies, before accessing any monoid.AI Enabled Site. Please note that by doing so, some features of certain monoid.AI Enabled Sites may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

5.1. How can I withdraw my consent to the use of Cookies?

When you first access our services, we ask you to confirm if you're ok with us using Cookies in line with this policy. If you don't agree to our use of these technologies, or you change your mind at a later date, you can either withdraw your consent using the methods set out below or, alternatively, stop using our services.

5.2. Learn more about managing cookies and similar tracking technologies:

Withdrawing consent using your browser or device settings

The easiest way to withdraw your consent to Cookies is via the settings of the browser or device you are using to access our services. Internet browsers such as Chrome, Safari, Firefox, Opera and Edge have settings that allow you to control the way your information is collected and shared. Typically, these browsers allow you to view all the cookies they are storing on your device, delete your cache of cookies, and adjust your preferences for future collection. Guides on how to access and use such functionality are available at https://www.aboutcookies.org.

6. How do we secure your information

monoid.AI has implemented various measures to ensure that the information is adequately protected against unauthorized access, use, disclosure and destruction. Please keep in mind that risk can never be eliminated but can be significantly mitigated and reduced. All measures which monoid.AI has taken significantly reduce the risk. monoid.AI shall not be held liable by any Third Party, including You, in any event of unauthorized access, use and/or disclosure of information provided that such is not due to Gross Negligence, willful misconduct, fraud or bad faith by monoid.AI.

6.1. Security measures adopted by monoid.AI include:

  • Access to the information stored within monoid.AI servers is tiered and limited to monoid.AI employees by job function;
  • monoid.AI servers are protected by firewalls, IP restrictions, and encrypted communication;
  • We use HTTPS for secure transfer of data;
  • monoid.AI reviews its information collection and processing practices periodically.

7. Access and Disclosure

monoid.AI does not rent or sell Your information. We may disclose Your information in specific situations explained in our full privacy policy.

8. Contact Us

If you have any questions about our Privacy Policy or our privacy practices, please email us at hello@monoid.ai.